FAQ’s & More Information

Does “living off the grid” include all the amenities I’m used to?

Yes! Living off the grid is absolutely wonderful! There are no electromagnetic fields or lines around you, yet we have plenty of electricity to serve all your needs, including wireless internet in some areas and fully equipped kitchen with amenities like a blender, coffee maker, toaster, etc. in the main house and the cottages. Although we are off the grid, our place is very elegant and nurturing. If you have never before experienced being off the grid, then you are in for a real treat! We create our own electricity directly from the sun via solar panels, we pump our own water from a well, and we live sustainably and self-sufficiently from the land through organic farming. All of our houses are built to code with modern plumbing, and if we did not tell you that we are off the grid, you would never know it! Welcome to the new Eco-Conscious way of living and traveling elegantly green!

When staying in Opua House, what areas are communal?

The lovely Opua House has shared and elegant kitchen for all the guests in the house. The bathroom facilities are shared with the rooms which have no separate bathrooms. While your room is still your private temple, the large and well kept kitchen (with two sinks and ample storage space in both fridge and cupboards) is communal, and a great gathering place to connect with our many interesting guests. We also have outdoor seating areas in our Five Elements Garden and in the front of Opua House.

Are there laundry facilities on site?

Because our water and electric services are at the mercy of the heavens (solar power, pumped well water serviced by our bio-diesel generator) we are unable to provide personal laundry service to our guests, as our energy consumption requires delicate balancing with Mother Nature. However, there are laundromats just minutes away in both Haiku and Paia town.

Are there any office service available?

Our office is open from 10am to 2pm from Monday through Friday. We offer printing services at $3 per page. We also offer scanning services at $5 per page. We prefer if you have these types of needs that are larger than a few pages, are done in town at Office Max or Kinkos.

Is there an additional clean-up fee?

In order to maintain harmony and balance with our solar energy supply, we require a one-time cleaning fee of $30 for the rooms and $45 for the cottages, for stays of one week or longer. If you stay less than one week, the charge is $45 for our rooms or $95 for our cottages. For 3 nights or less, our rooms require a $75 charge or  $145 to stay in our cottages less than 5 nights. In addition, our cleaning fees are different during the high season. Thank you so much for understanding the special conditions of our Eco-conscious home!  We have no daily parking or retreat fees as you often find in big hotels and resorts.

Do you have any specials?

At certain times, we do have some last-minute specials if space is available, this only applies by less than three days in advance of your stay.

How do I book?

If you would like to book with us, send us a request from the website and we will get back to you as fast as possible. We will check availability and will confirm if we have space for you. Reservations are taken on a first-come-first-serve basis. Booking is confirmed by a 50% credit card deposit. In addition to our room rates, all prices are subject to the Hawaiian Transient State Tax of 13.42%. Payment of the remaining balance must be received within 30 days prior to your arrival or otherwise discussed.

Is there an online calendar I can check availability?

No, we have no online calendar. Even you see sometimes on other advertisement a calendar,  which is part of the advertisers offerings, we are not participating in this part as we are not able to up date and keep those on-line calendars accurate. You have to contact our office either by email or phone to check if we have available rooms.

Are weekly rates available all year round?

No, during high season, from Dec. 15th till end of February we have no weekly rates. From December 20th to January 3rd we only take a week long bookings.

Can I cancel?

If you choose to cancel your reservation, you will be responsible for the full amount of your booking, there are no refunds for canceled reservations unless the space can be subsequently re-booked at the same rate. We are happy to assist you with rescheduling your reservation. So if you do decide to cancel, please make sure you inform us as soon as possible, so we can have plenty of time to try and re-book. There is a non-refundable re-booking fee of $100.00.

Guest Services

We have an office manager,  a head of guest service and massage person available during business hours. Your hosts live on-site, as well as our excellent team of international apprentices. We are happy to answer any questions you might have during your stay. Upon arrival we give to each new guest a map and an overview of the many magical places on our land.  We also share how to support our ecological way of living and being part of this great experience.

Late Arrival

There is an additional  $45 charge for late arrivals between 9pm and midnight. We are a small family owned business and have to hire an after hour guest service person to welcome our late arrivals and show them to their room.
We also offer a shopping service for very late arrivals. Please contact us in advance with a detailed shopping list and we will have your groceries waiting for you when you arrive. The cost for this service is $30 + 10% of the cost of goods.

Are there phones at the retreat available for use?

The Opua House has a land-line in the dining area with long distance that guests may use.  Cell phone reception on the land normally works, depending on your carrier and location. Wi-Fi is included in your cost of stay, and available in the Opua House (the Thai Hale and Bamboo Temple are purposefully designated Wireless Free Zones). Using the Skype program is a wonderful way to get in touch with family and friends, and if both parties have a webcam, it even includes video!

Am I able to receive mail and/or packages at the retreat?

Yes. However, we can only receive FedEx and US Postal Service mail (UPS will not deliver here). FedEx can be sent directly to our 610 Huelo Road Haiku, HI 96708 address, while US Postal Service mail may ONLY be delivered to our P.O. Box (P.O. Box 80080 Haiku, HI 96708), or it will be sent back. Keep in mind that all mail to Maui takes at least 3 days longer than expected, despite what mainland delivery services believe. Please take this into account and let our office know as soon as possible what you are expecting and when, so that we may keep our eyes open for your parcel and pick it up for you if delivered off site.

Where can I get more information about what to do on Maui?

Our links page provides information on retreats, car rentals, yoga, and much more. Our good friends at Hawaii Active offer wonderful adventures such as whale watching, swimming with dolphins, Hawaiian Luaus, and bicycle rides down the famous Haleakala volcano. See Maui Activities

Am I allowed to bring my children?

The allowance of children is decided on a case-by-case basis (based on age, space, and location of your vacation rental). You need to have a confirmed approval from our office. If you arrive with a child that is not on your booking our policy, and for the privacy for of our other guests, we will not be able to host your stay. Your reservation will be immediately cancelled.  Generally, we strive to maintain a meditative space and if we are able to do so while hosting your wonderful family, we would love to!

Am I allowed to bring my dog?

It depends. Please do call first so we can advise you on Hawaii regulations.

Are you wheel chair accessible?

No, we apologize,  our trails are all natural and our doors are too small for a wheel chair.

Is there free parking?

Yes, our guests park for free.

Bedding and Linens

We provide both cotton and microfiber sheets for our guests. Microfiber is a truly green material, made primarily from petroleum waste products that would otherwise sit in landfills. Even more materials are being used to make them nowadays, including one of our favorites – bamboo. Their production does not use water resources the same way that cotton does, and the thickness of their thread count makes them feel just as or even more luxurious than cotton sheets. They are good for people with allergies as they deter dust and pollen, and are so lightweight that they can be washed and dried more efficiently and with the use of fewer resources. The Maui Eco Retreat is proud to use microfiber sheets, which have the distinction of being both comfortable and good for the environment.

Of course, if you have any special requests, please do let us know before your arrival and we will meet whatever needs you have.


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